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Terms And Conditions

Customer Agreement

The following terms and conditions represent the basis upon which driving lessons and driver
training is offered by Adept Driver Training. By booking a lesson with Adept Driver Training
Pty Ltd, you are bound by the following terms and conditions.

Lesson Availbility

We conduct driving lessons in the Northern Rivers area (NSW) from Monday – Saturday from
6:00am to 10:00pm. Upon request, bookings may be accepted outside normalhours and on a Sunday.

Driving licence and medical fitness to drive

The student must hold a current, valid learner or international drivers licence, and produce it
at the beginning of all driving lessons.

The student must be fit to drive at the time of the lesson with regards to legal and medical
requirements and not be under the influence of alcohol or drugs (prescribed or otherwise). All
road rules must be complied with and any instructions directed to the student by the
instructor.

Appropriate footwear must be worn. Bare feet, high heels, thongs or other footwear which the
instructor thinks may cause safety concerns with the foot controls are not to be worn at any
time during the lesson. We recommend a flat and enclosed shoe.

Mobile phones must be switched off or turned to silent during the driving lesson. We do not
accept any responsibility for personal property that is left in a vehicle.

Payments and cancellation

Payments for lessons can be made by cash at the lesson or bank transfer / credit card
payment prior to the lesson/s. Credit card payments are subject to a 1.5% surcharge.

A minimum of 24hrs notice is required when you need to cancel or reschedule a lesson time
or date. Cancellations can be made via telephone, text message or email. If less than 24hrs
notice is provided to Adept Driver Training, the full lesson fee will be charged and payable for
the lesson.

If no cancellation notice is given and a student fails to attend the appointment at the
scheduled time or fails to have a current drivers licence on them, the full lesson fee will be
charged and payable for the lesson. Cancellation, rescheduling and no show policies are strictly
upheld to ensure our high standards and level of service to each and every student.

Adept Driver Training will do everything possible to ensure that your driving lessons start
and finish on time. Should the driving instructor be running behind schedule, the student will
be notified. If the instructor is late to a lesson, they will make a concerted effort to extend
the lesson by the time due or make other arrangements as agreed to between the instructor, student
(and or their parent/guardian).

We reserve the right to cancel, postpone or change lesson lengths and start/finish times
under certain circumstances (eg, the driving instructor is sick, dangerous weather conditions,
etc). Adept Driver Training will do everything in our power to avoid having to do so, however
in the event of postponement, any fees paid will be carried forward to the next driving lesson,
or refunded.

The driving instructor reserves the right to cancel a lesson at short notice or throughout the
duration of the lesson if the student is suspected to be under the influence of alcohol or drugs
(prescribed or otherwise), or any other condition that would cause the students driving to be
dangerous or illegal or where the student does not follow the instructions as provided by the driving instructor. In such circumstances, the lesson fee is still payable.

Termination of agreements and refunds policy

Both the client, student and ourselves have the right to terminate any services agreement for
any reason, including the ending of services that have already commenced. No refunds shall
be offered, where a service is deemed to have begun and is, for all intents and purposes,
underway.

Discount packages and gift certificates are not refundable or transferable should you not use
all the lessons within the packages.

Training location

All driving lessons will commence and finish at the same location unless an alternative drop
off address has been agreed upon when the original lesson booking was made.

Any changes to the pick-up and drop off address without at least 24hrs notice by the student / parent
or guardian means that part ofthe lesson duration is forfeited to allow for the extra travel time.

The instructor will determine suitable streets and locations for practical lessons which ensures the
safety of the student, instructor and the general public. This may mean the instructor may need to drive
the customer to and from suitable streets and locations, whichstill forms part of the driving lesson
duration and time.

Training vehicles

Training vehicles provided by Adept Driver Training are roadworthy and fitted with dual
controls, fire extinguisher, safety hazard warning sign and first aid kit.

The driving instructor reserves the right to refuse to instruct in a student’s (or parent / guardians)
vehicle for a driving lesson if they consider the vehicle could cause a risk to public safety and is
deemed unroadworthy by the instructor (who adheres to the same policy as the RMS driving assessor
during the actual test).

Adept Driver Training makes every effort to ensure that our vehicles supplied for driving tests
are fully roadworthy and comply with all the legal requirements at all times, but we cannot be
held responsible for vehicle failure that occurs in the day prior. Adept Driver Training cannot
be held responsible for any test bookings cancelled by NSW Roads and Maritime Services.

Driving lessons may be performed in the students personal vehicle but only at the decision of
the individual driving instructor and upon the completion of a Personal Vehicle Waiver form.
The instructor will need to assess the vehicle is roadworthy and they feel safe to perform
driver training without the use of dual controls for the safety of both the student and the
instructor.

Gift certificates

Gift Certificates are valid for a period of 12months from the date of purchase. They are not
refundable or transferrable.

Gift certificates are only valid for the name of the recipient they were purchased for and must
be presented at the first lesson.

We reserve the right to change these conditions from time to time. These terms and
conditions form part of the agreement between the client, student and Adept Driver Training.
Your accessing of this website and/or undertaking of a booking indicates your understanding,
agreement to and acceptance, of the full Terms and Conditions contained herein. Your
statutory consumer rights are unaffected.